Out of Hours

Out of Hours

If you need an emergency doctor when the surgery is closed, telephone 01291 672633 and a recorded message will give you the number to contact. 

For emergencies between 6.30pm and 8.00am, all day Saturday and Sunday, Bank Holidays or on Public Holidays, Gwent Out of Hours Service can be contacted on 01633 744285. (Please do NOT use this number for prescriptions, test results or routine enquiries)

What happens when I ring the Out of Hours telephone number?

Specially trained NHS staff will answer your call. They will ask you some questions, for example your name, address, name of your GP and reason for your call. All information is regarded as confidential.

You will then be advised that you will receive a call back. Calls are prioritised so that more urgent callers are dealt with first.

When you are called back, it will be by a professional - either a doctor or a nurse. They will seek further information on your problem and either:

  • Give you advice over the telephone.
  • Refer you to a Primary Care Centre for an appointment to be seen by a doctor or nurse as appropriate.
  • Arrange a home visit.
  • Refer the call to the Ambulance Service.

For medical Advice, you can call NHS Direct at anytime on 0845 46 47

For dental emergencies please contact the dental out-of-hours number on 08456 020252